Refund policy

Refund Policy

At Saving Tides Co, we strive to provide high-quality, sustainable products that you will love. If you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee. Please read the details below to understand our refund policy and how to initiate a return.

1. Eligibility for Refunds

  • To be eligible for a refund, items must be returned within 30 days of the delivery date.
  • The item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.

2. Non-Refundable Items

  • Gift cards
  • Items marked as final sale
  • Customised or personalised items

3. How to Initiate a Return

  1. Contact Us: Email our customer support team at info@savingtides.co with your order number and reason for return.
  2. Receive Return Authorisation: Our team will review your request and provide a return authorisation number and instructions on how to send your item back.
  3. Ship the Item: Pack the item securely in its original packaging (if possible), and include the return authorisation number inside the package. Ship the package to the address provided by our customer support team.

4. Refund Process

  • Once we receive your return, we will inspect the item to ensure it meets our return policy criteria.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • You will receive an email notification once your refund has been processed.

5. Exchanges

  • If you ordered the wrong size, we can exchange it for the correct size. Please contact us at info@savingtides.co to initiate an exchange. Include your order number and the desired size. We will provide instructions on how to return the original item and receive the exchange.
  • For exchanges of size, the item must be returned in its original condition, unworn, unwashed, and with all original tags and packaging intact.

6. Shipping Costs

  • Original shipping costs are non-refundable.
  • Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.

7. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at info@savingtides.co. Include your order number and a photo of the damaged or defective item. We will arrange for a replacement or refund.

8. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at info@savingtides.co.

9. Contact Us

For any questions regarding our refund policy, please contact us at info@savingtides.co. We are here to help and ensure you have a great experience with Saving Tides.