Shipping policy

At Saving Tides Co, we aim to process and deliver your order as smoothly and efficiently as possible. Please review the information below to understand how shipping works.

1. Processing Time

  • Orders are processed within 1-3 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been dispatched, you will receive a confirmation email with tracking information.

2. Shipping Rates and Delivery Times

  • Standard Shipping:
    • Domestic (Australia): 3-7 business days
  • Express Shipping:
    • Domestic (Australia): 1-4 business day.

Delivery times are estimates and may vary due to factors outside our control, such as carrier delays or peak periods.

3. Shipping Destinations

  • At this time, Saving Tides Co ships exclusively within Australia.
    We do not currently offer international or worldwide shipping.
  • We hope to expand our shipping destinations in the future. If you’d like to be notified when international shipping becomes available, we recommend subscribing to our email list.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.
  • If you do not receive a tracking number within 3 business days of placing your order, please contact us at info@savingtides.co.

5. Shipping Address

  • Please ensure that your shipping address is correct at the time of checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If you need to change your shipping address, please contact us immediately at info@savingtides.com. Changes can only be made if the order has not yet been shipped.

6. Lost or Stolen Packages

  • Saving Tides Co is not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you have not received it, please contact the carrier for assistance.
  • We recommend selecting a secure delivery location or opting for signature confirmation if you have concerns about package theft.

7. Returns and Exchanges

  • For information on returns and exchanges, please refer to our Refund Policy

8. Contact Us

  • If you have any questions or concerns about your order or our shipping policy, please contact us at info@savingtides.co. We're always happy to help.